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Toolsadmin2023-03-13T15:17:37+00:00
  • Take a minute to get acquainted
    with the tools of the Design Thinking methodology
    which are presented here,
    according to the phase they belong to.
  • Discover

  • Define

  • Develop

  • Deliver

  • Discover

Being in the shoes of...

Empathising Concept

Being in the shoes of...

Being in the Shoes of …’ is any tool that allow you to delve first-hand into the daily life of your target group by living in/experiencing their environment and performing the same tasks as them. Literally becoming one of your users…

Day in the life

Empathising Concept

Day in the life

A ‘Day in the Life’ is a tool that involves following and observing a user in his/her typical 24-h life. The objective of this activity is for the researcher to understand the routine and typical activities that the user performs by habit and subconsciously. It is a form of ‘shadowing’ that helps the designer understand the activities from the user’s point of view.

Interviews

Empathising Concept

Interviews

There is no better way to understand the hopes, desires and aspirations of those you are designing for than by talking with them directly. Interviews primarily collect qualitative data that give insights to the personal behaviours, meanings and experiences of people, for example, how they feel or think about something, or how they respond to a situation.

Diary studies

Empathising Concept

Diary studies

This tool is about supplying users with diaries/journals and asking them to write notes, include pictures, sketch, or/and take videos of their actions or life.

ChoiCo game: The impact of empathy

Empathising Concept

ChoiCo game: The impact of empathy

This ChoiCo game can help you create empathy with different target audiences. According to a specific user group, some approaches are easier/better for certain groups as for others. Make sure you don’t neglect a certain audience!

Questionnaires

Empathising Concept

Questionnaires

Questionnaires or surveys are tools that help you generate statistical data about your chosen sample of the population. The aim is to collect information primarily about quantitative details of your users’ background (other than basic demographics), e.g., how many/much time they spend on doing an activity, or how much money they spent on something.

Empathy Map

Empathising Concept

Empathy Map

The ‘Empathy Map’ is a tool in the form of a canvas that contains 4 quadrants (say, think, do, and feel). Filling the map allows to produce an overview of who the user is, and to identify inconsistencies in the perception of the same user from various team members (and so intervene to mitigate the conflict).

Observations

Empathising Concept

Observations

Watching from a distance your target group as they interact with products, services and environments, and identifying areas where problems occur. It can be performed in a short period of time (half a day or a few hours) or for longer periods (e.g., several days, a week, a month, and so on).

ChoiCo game: Approaching empathy

Empathising Concept

ChoiCo game: Approaching empathy

This ChoiCo game can help you learn about the different tools and methods to empathize with users. Each one has its advantages and disadvantages. Try to empathize as good as possible with your users to understand the problem from their point of view.

Extreme & Mainstream Users

Exploring Concept

Extreme & Mainstream Users

Designing a solution that will work for everyone means taking both extreme users and those in the middle of your target audience into consideration.

Personas

Exploring Concept

Personas

Personas’ is a tool that help you identify users that display common patterns of behaviours and needs. This method is useful for defining a specific target group for your project.

Users' Background

Exploring Concept

Users' Background

Get to know everything about your target group including cultural and educational aspects. Take it all into consideration. The more you know, the better your results.

5W2H

Exploring Concept

5W2H

This method can help you frame your project with the help of 5W questions (What? Why (e.g., what is the added pedagogical/technological/societal value)? Where? When? Who?) and 2H questions (How? How much?);

Current Needs & Constraints

Exploring Concept

Current Needs & Constraints

When framing your challenge, think about what is vital for your project (needs and requirements) in order to be successful. Describe ‘what’ you want to happen. Think about several constraints that describe real-world limitations or boundaries. You could do different analyses (e.g., SWOT, PEST) to frame the landscape your challenge is operating in.

Analogous Inspiration

Exploring Concept

Analogous Inspiration

To get a fresh perspective on your research and identify new potential challenges, shift your focus to a new context. Analogous settings can help you isolate elements of an experience, interaction or product. You may apply these settings to whatever design challenge you are working on.

Explore Application Areas

Exploring Concept

Explore Application Areas

Think about different domains or application areas in which your project (and possible future solution) can fit in.

Impact Planning

Exploring Concept

Impact Planning

It seems far away, but think already now which impact you want to make with your project and how you can measure this impact.

New Technology

Exploring Concept

New Technology

Explore how can new technology, e.g., virtual reality, can create new challenges and help solve the problem in a different way.

Project Management

Exploring Concept

Project Management

Think about how you will manage the tasks of your project. How you will communicate tasks, distribute them and so on. One way to manage tasks in your project could be using a SCRUM or the Kanban framework.

Jigsaw Collaboration

Exploring Concept

Jigsaw Collaboration

The ‘Jigsaw collaboration’ technique is a method of organising an activity that makes your team members dependent on each other to succeed. It breaks a large team into smaller mixed groups and breaks assignments into pieces that each group assembles to complete the (jigsaw) puzzle.

Organise Information

Exploring Concept

Organise Information

Think about how you want to organise your data and which method and platform are best suited to keep the overview (broader picture). You could create mindmaps, excels, use (online) whiteboards for organising information (e.g., Miro), organise communication with different channels per subject on Slack, and so on.

Web of Science

Exploring Concept

Web of Science

Web of Science’ (previously known as Web of Knowledge) is a website which provides subscription-based access to multiple databases that provide comprehensive citation data for many different academic disciplines.

Journal Databases

Exploring Concept

Journal Databases

You can conduct (secondary) research by searching for articles and papers in journals to see what others have done in a similar project/situation, and thus, scientifically support your project, approach and methodology.

Google Scholar

Exploring Concept

Google Scholar

Google Scholar’ is a freely accessible web search engine that indexes the full text of scholarly literature across an array of publishing formats and disciplines.

Library Search

Exploring Concept

Library Search

Check out your local/university library and ask your teachers/experts which books are a must-read for your project.

Benchmarking

Exploring Concept

Benchmarking

Benchmarking is the act of looking for the best (physical) examples/products, practices and/or solutions from industries that are relevant to your project. It sets the ‘bar’ for your work.

Market Research & Analysis

Exploring Concept

Market Research & Analysis

Conduct your own research (primary research), for example, by administering a questionnaire and/or doing a Porter analysis to understand the 5 key forces that can adjust your strategy.

Repositories

Exploring Concept

Repositories

A repository is a kind of a digital library. It enables you to share, manage and use educational resources.

Choico game: Textile strain sensors characterization

Exploring Concept

Choico game: Textile strain sensors characterization

‘This ChoiCo game can help you understand the characteristics of different kinds of sensors and the manufacturing processes required for its production.

  • Define

Customer Journey Map

Contextualize Concept

Customer Journey Map

A ‘Customer Journey Map’ (CJM) is a visual representation of a user’s journey in experiencing a service or product by showing all the interactions they have at each point/moment.

Stakeholders Map

Contextualize Concept

Stakeholders Map

A ‘Stakeholders Map’ is a representation of all stakeholders involved in a project that aims at clarifying roles and relationships.

System Map

Contextualize Concept

System Map

A ‘System Map’ is a (synthetic) representation that shows in one single frame all the different actors involved in a service delivery and their links (e.g., flows of materials, energy, information, money, documents). The system map clarifies how the different service components and roles are connected to each other, highlighting the values they exchange.

Ecosystem Map

Contextualize Concept

Ecosystem Map

An ‘Ecosystem Map’ is a (synthetic) representation capturing all the key roles that have an influence on the user, organisation and service environment. The Ecosystem Map is built by first displaying all the entities, and then connecting them based on the type of value they exchange.

Mindmap

Contextualize Concept

Mindmap

A ‘Mind map’ is a diagram used to visually organise information. It is primarily hierarchical in its representation of concepts, and shows relationships among pieces of the whole. Mind Maps are similar in radial structure to Concept Maps but differ in that the former are simplified (by focusing around a single key concept).

Concept Map

Contextualize Concept

Concept Map

A ‘Concept Map’  is a diagram that depicts suggested relationships between concepts. You can use it to organise and structure knowledge.

UML DiagramME

Contextualize Concept

UML DiagramME

A ‘UML diagramme’ is a diagramme based on the Unified Modeling Language with the purpose of visually representing a system (with its main actors, roles, actions, artefacts or classes) in order to better understand, alter, maintain, or document information about the system.

Themes & Topics

Contextualize Concept

Themes & Topics

‘Themes are clusters of reaccuring problems/things your user indicated during the discover phase. The bigger the cluster, the more important to tackle that theme.

Insights

Contextualize Concept

Insights

‘An insight is like an “aha” moment you have while reflecting upon the data gathered from the previous phase. It is the ability to have a clear, deep, and sometimes sudden understanding of a complicated problem or situation.

Card Sorting

Contextualize Concept

Card Sorting

‘Card sorting’ is a method used to help design or evaluate the information in a certain hierarchy or structure. In a card sorting session, participants organise topics into categories that make sense to them. This sorting activity can help you label these categories and identify themes.

2x2 Matrix

Contextualize Concept

2x2 Matrix

‘A ‘2×2 Matrix’ is a tool to scaffold information about users and your design space to reveal relationships. The hope is to uncover insights or areas to explore more deeply. A 2×2 Matrix is also a great way to visually communicate a relationship you want to convey to others.

Focus Groups

Contextualize Concept

Focus Groups

‘Focus Groups’ usually involve six to ten participants in a group discussion lasting 2-3 hours moderated by a skilled facilitator. This tool can help you identify priorities and themes developed by your users.

Synthesis Wall

Contextualize Concept

Synthesis Wall

‘A ‘Synthesis Wall’ is a physical wall/board where you can put up post-it notes to debrief the research sessions and cluster important insights.

Synthesis Wall

Contextualize Concept

Synthesis Wall

‘A ‘Synthesis Wall’ is a physical wall/board where you can put up post-it notes to debrief the research sessions and cluster important insights.

Comparing Notes

Contextualize Concept

Comparing Notes

‘Comparing Notes’ is about visually sorting and prioritising a large amount of information about a problem.

Forum Discussions

Contextualize Concept

Forum Discussions

‘Create threads of online discussions where team members will post and exhange ideas and resources.

HMW Questions

Contextualize Concept

HMW Questions

‘The ‘HMW (How Might We…) Questions’ tool are short questions to launch a brainstorm on ideating and defining your research question.

HMW Questions

Contextualize Concept

HMW Questions

‘The ‘HMW (How Might We…) Questions’ tool are short questions to launch a brainstorm on ideating and defining your research question.

Aims & Objectives

Setting Criteria Concept

Aims & Objectives

Describe the aim and objectives/targets of your project and how you will measure them.

Added Value

Setting Criteria Concept

Added Value

Describe the criteria that will give your solution an added value compared to other existing products. Define the difference in ‘need to have’ and ‘nice to have’.

Decision Matrix

Setting Criteria Concept

Decision Matrix

A ‘Decision Matrix’ is a tool used to compare alternatives with respect to multiple criteria of different levels of importance. It can be used to rank all the alternatives relative to a ‘fixed’ reference and thus create a partial order of the alternatives.

SWOT Analysis

Setting Criteria Concept

SWOT Analysis

SWOT Analysis’ (or SWOT Matrix) is a strategic planning technique used to help a person or organisation identify strengths, weaknesses, opportunities, and threats related to business competition or project planning.

ChoiCo game: Heating outdoor pads - cultural events version

Setting Criteria Concept

ChoiCo game: Heating outdoor pads - cultural events version

In this ChoiCo game you need to assess the criteria and requirements for heating outdoor pad for cultural events.

ChoiCo game: Heating outdoor pads - wheelchair version

Setting Criteria Concept

ChoiCo game: Heating outdoor pads - wheelchair version

In this ChoiCo game you need to assess the criteria and requirements for heating pads for wheelchairs.

  • Develop

Yes, and...

Ideating for Solutions Concept

Yes, and...

Stimulate creative thinking by building on each idea by replying with ‘yes, and …’.

Round Robin

Ideating for Solutions Concept

Round Robin

‘The ‘Round Robin’ option is a technique for generating and developing ideas in a group brainstorming setting. It relies on an iterative process building off consecutive contributions by each participants, conducted in either written or verbal variations.

Charrette

Ideating for Solutions Concept

Charrette

The ‘Charette’ procedure enables a large group of people to think about one or more ideas, and helps them all to form an opinion.

What if...

Ideating for Solutions Concept

What if...

What if…’ is an appreciative brainstorming technique used to expand on ideas. It can expand average ideas into excellent ones.

Role Playing

Ideating for Solutions Concept

Role Playing

Role-playing’ means physically acting out what happens when users interact with products, services or environments.

Scenarios

Ideating for Solutions Concept

Scenarios

Scenarios’ are descriptions of one or more users interacting with a system, device, or process to achieve a goal under specified conditions and constraints. They provide information about the context in which a system has to operate in a user- and task-oriented way.

Improvable Boundary Objects

Ideating for Solutions Concept

Improvable Boundary Objects

Improvable Boundary Objects’ are specific objects within communities that are seen as ‘relatively transparent means of conveying meaning among the members of the community who created them’. They can also be the centre around which community members organize their activities. They can additionally operate as tools for communication among the members of the same community, and the members of other communities. The  improvable boundary objects afford changes which operate as an ice-breaker between different communities. In discussing and implementing such changes, people with different expertise, role and background negotiate and make themselves explicit.

Powers of Ten

Ideating for Solutions Concept

Powers of Ten

Powers of Ten’ is a reframing technique used as a synthesis or ideation method. It allows your design team to consider the challenge at hand through frames of various magnitudes.

Share Experiences and Stories

Ideating for Solutions Concept

Share Experiences and Stories

Let your target group share experiences and stories of (for example) other solutions they liked.

Forum threaded discussion

Ideating for Solutions Concept

Forum threaded discussion

Complement or learn from others’ ideas by engaging in a forum discussion.

Paper & Cardboard Mockups

Prototype Concept

Paper & Cardboard Mockups

Paper & Cardboard Mockups’ are usualy ‘quick-&-dirty’ prototypes that are low-fidelity models that you can use to test with users at an early stage in the project.

Digital Modelling (MaLT2)

Prototype Concept

Digital Modelling (MaLT2)

Digital Modeling’ is the process of creating a computer model of an object on a software (e.g., CAD) that exactly replicates the form of the object.

Digital Artefact using Authoring System

Prototype Concept

Digital Artefact using Authoring System

Develop a digital artefact using an authoring system. An authoring system affords the secondary development and rapid prototype of digital artefacts (e.g., models, simulations).

Simulation Modelling

Prototype Concept

Simulation Modelling

Simulation Modeling’ is the process of creating and analysing a digital prototype of a physical model to predict its performance in the real world. Simulation Modeling can help to understand whether, under what conditions, and in which ways a part could fail, and what loads it can withstand.

Simplified Analytic Calculations

Prototype Concept

Simplified Analytic Calculations

Calculate the analytic grid to visualise how your product might work/look.

ChoiCo game: Design a smart fabric sensor

Prototype Concept

ChoiCo game: Design a smart fabric sensor

In this ChoiCo game you need to make the right choices of components and technologies in order to construct smart fabric sensors under certain constraints of time and cost of each piece.

Wizard of Oz

Prototype Concept

Wizard of Oz

The ‘Wizard of Oz’ method is a process that allows a user to interact with an interface without knowing that the responses are being generated by a human rather than a computer by having someone behind-the-scenes who is pulling the levers and flipping the switches.

Service Blueprints

Prototype Concept

Service Blueprints

A ‘Service Blueprint’ is a diagramme that visualises the relationships between different service components – people, props, and processes – that are directly tied to touchpoints in a specific customer journey.

3D Printing

Prototype Concept

3D Printing

3D printing or additive manufacturing is a process of making three-dimensional solid objects from a digital file.

3D Scaler

Prototype Concept

3D Scaler

Develop complex 3D algorithms and software for the three-dimensional presentation of the textile structures – braided, warp and weft knitted, woven and other special combinations.

Involve Users

Testing while developing Concept

Involve Users

Take your prototypes to your user and test for the first time.

Set up Test with Scenarios and Tasks

Testing while developing Concept

Set up Test with Scenarios and Tasks

To gather relevant and comparable data, set up your tests with specific scenarios and tasks your user needs to do.

Quality Testing

Testing while developing Concept

Quality Testing

Run quality tests on your preliminary solution(s).

Feedback Loops

Testing while developing Concept

Feedback Loops

Feedback Loops’ signify a relationship between variables in a system where the consequences of an event feed back into the system as input, modifying the event in the future.

SSC

Testing while developing Concept

SSC

With ‘SSC’ (Stop – Start – Continue) you can determine what you should stop doing within this project, what you should start doing and what can be continued.

AID

Testing while developing Concept

AID

With ‘AID’ (Action – Impact – Desired alternative) you look back at certain actions, their impact and what would be a desired action or alternative.

BOOST

Testing while developing Concept

BOOST

The ‘BOOST’ (Balanced – Observed – Objective – Specific – Timely) feedback model considers how to give or prepare the feedback.

DESC

Testing while developing Concept

DESC

The ‘DESC’ (describe – Express – Specify – Consequences) feedback technique is a way to express what could be done more, less or differently in order to enhance the performance and maximise the effectiveness.

Threaded Forum Discussion

Testing while developing Concept

Threaded Forum Discussion

In a ‘Threaded Forum Discussion’ members from different teams exchange prototypes and ideas and discuss to find the best possible solutions.

Peer testing and evaluation

Testing while developing Concept

Peer testing and evaluation

Teams exchange artefacts, use them and providing feedback.

Compare with your Set of Criteria

Testing while developing Concept

Compare with your Set of Criteria

Go back to the criteria you set out and compare if your solutions meet the criteria.

Iterative Refinement

Testing while developing Concept

Iterative Refinement

The testing and feedback count as valuable refinements of your solution. Do not be afraid to keep going back to your user for more testing and refining, or to any other phase/country or city you think will help you improve this work.

  • Deliver

Involve Users

Final Testing Concept

Involve Users

Take your prototype(s) to your user -again- and refine the prototype even more. After thorough refinement with your user, do a final test with your user and prototype.

Scenarios & Tasks

Final Testing Concept

Scenarios & Tasks

Set up tests with real-life scenarios and specific tasks your user needs to do so you get a good understanding of how your product will or could be used.

Quality Testing

Final Testing Concept

Quality Testing

Run quality tests on your final solution(s).

Feedback Loops

Final Testing Concept

Feedback Loops

Feedback Loops’ signify a relationship between variables in a system where the consequences of an event feed back into the system as input, modifying the event in the future.

SSC

Final Testing Concept

SSC

With ‘SSC’ (Stop – Start – Continue) you can determine what you should stop doing within this project, what you should start doing and what can be continued.

AID

Final Testing Concept

AID

With ‘AID’ (Action – Impact – Desired alternative) you look back at certain actions, their impact and what would be a desired action or alternative.

BOOST

Final Testing Concept

BOOST

The ‘BOOST’ (Balanced – Observed – Objective – Specific – Timely) feedback model considers how to give or prepare the feedback.

DESC

Final Testing Concept

DESC

The ‘DESC’ (describe – Express – Specify – Consequences) feedback technique is a way to express what could be done more, less or differently in order to enhance the performance and maximise the effectiveness.

Threaded Forum Discussion

Final Testing Concept

Threaded Forum Discussion

In a ‘Threaded Forum Discussion’ members from different teams exchange prototypes and ideas and discuss to find the best possible solutions.

Peer testing and evaluation

Final Testing Concept

Peer testing and evaluation

Teams exchange artefacts, use them and providing feedback.

Compare with your Set of Criteria

Final Testing Concept

Compare with your Set of Criteria

Analyse if the outcomes correspond to the intitial targets and design principles.

Iterative Refinement

Final Testing Concept

Iterative Refinement

If necessary, you can still tweak your solution to better fit the feedback and needs of your target group.

Financial reporting

Final Testing Concept

Financial reporting

With ‘Financial Reporting’ you can evaluate the costs of your solution.

Risk Management

Final Testing Concept

Risk Management

Risk Management’ refers to the practice of identifying potential risks in advance, analysing them and taking precautionary steps to reduce/curb the risk.

Report on Performance

Final Testing Concept

Report on Performance

Report on the performance of your solutions. How and when will your solution flourish?

Evaluation Matrix

Final Testing Concept

Evaluation Matrix

Evaluation Matrices’ are used to evaluate a number of options against prioritised criteria.

ChoiCo game: UX manager running the gauntlet

Final Testing Concept

ChoiCo game: UX manager running the gauntlet

‘In this Choico game you will need to make informed resource allocation decisions in order to ensure sustainable profitability.

Business Model Canvas

Canvasses Concept

Business Model Canvas

With the ‘BMC’ (Business Model Canvas) you can visualise and communicate a simple story of your business model or use the canvas to explore new business models whether you are a start-up or an existing business.

Value Proposition Canvas

Canvasses Concept

Value Proposition Canvas

With the ‘VPC’ (Value Proposition Model) you can further define your customer profiles, visualise the value you create, and achieve Product-Market fit.

Social Business Model Canvas

Canvasses Concept

Social Business Model Canvas

With the ‘SBMC’ (Social Business Model Canvas) you can create a solid business model around your social enterprise.

Mission Model Canvas

Canvasses Concept

Mission Model Canvas

The ‘MMC’ (Mission Model Canvas) is an adaptation of the Business Model Canvas for organisations whose primary goal is not to earn money, but to fulfill a mission.

Flourishing Business Canvas

Canvasses Concept

Flourishing Business Canvas

The ‘FBC’ (Flourishing Business Canvas) is a visual design tool that embeds a common language to enable more effective collaboration by any group of stakeholders deemed relevant to designing the economic, social and environmental aspects of an organisation’s business model. There’s a strong focus on creating a sustainable revolution which is socially beneficial, environmentally regenerative and financially viable.

Corporate Innovation Canvas

Canvasses Concept

Corporate Innovation Canvas

The ‘CIC’ (Corporate Innovation Canvas) is a canvas a corporation can use to explore, organise, and, most importantly, focus their target innovation outcomes.

Powerpoint presentation

Presenting Work Concept

Powerpoint presentation

Present your work via a powerpoint presentation or another presentation program.

Storytelling

Presenting Work Concept

Storytelling

Storytelling is the process of using fact and narrative to communicate something to your audience. Some stories are factual, and some are embellished or improvised in order to better explain the core message.

Documentation

Presenting Work Concept

Documentation

Be sure to have documentation ready of your process so interested parties can make informed decisions.

Pecha Kucha

Pitching Concept

Pecha Kucha

Pecha Kucha’ is a storytelling format where a presenter shows 20 slides for 20 seconds of commentary each (6 minutes and 40 seconds total).

Elevator Pitch

Pitching Concept

Elevator Pitch

An ‘Elevator Pitch’ is a brief, persuasive speech that you use to spark interest in what your organisation does. You can also use them to create interest in a project, idea, or product – or in yourself. A good elevator pitch should last no longer than a short elevator ride of 20 to 30 seconds, hence the name.

Roadmap

Project Afterlife Concept

Roadmap

You will need a clear timeline and a plan of action to get your idea out into the world. A ‘Roadmap’ keeps you on time and on target.

Market Entry Strategy & and Development

Project Afterlife Concept

Market Entry Strategy & and Development

Market Entry Strategy & Development’ is a planned distribution and delivery method of goods or services to a new target market.

Channel Strategy

Project Afterlife Concept

Channel Strategy

Channel Strategy’ is about define the detailed plan for selling effectively through a particular distribution channel or combination of channels.

Marketing Strategy

Project Afterlife Concept

Marketing Strategy

Marketing strategy’ is a long-term, forward-looking approach and an overall game plan of any organisation or any business with the fundamental goal of achieving a sustainable competitive advantage by understanding the needs and want of customers.

Sustainability Plan

Project Afterlife Concept

Sustainability Plan

The ‘Sustainability Plan’ describes how your project will be sustained in the long term. It focusses (amongst others) on community, financial, and organisational sustainability.

Life Cycle Analysis

Project Afterlife Concept

Life Cycle Analysis

The ‘LCA’ (Life Cycle Assessment) is a very popular analysis for reporting potential environmental loads and resources consumed in each step of a product or service supply chain.

Supplier Evaluation

Project Afterlife Concept

Supplier Evaluation

Supplier Evaluation’ refers to the process of assessing and approving potential suppliers by quantitative and qualitative assessment. The purpose is to ensure a portfolio of best in class suppliers is available for use.

Simulation of Production, Delivery Cost & Time

Project Afterlife Concept

Simulation of Production, Delivery Cost & Time

It is of interest to investors to have a simulation of your production process, with delivery time and costs at hand.

T-CREPE
TEXTILE ENGINEERING FOR CO-CREATION PARADIGMS IN EDUCATION
t-crepe.eu

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Disclaimer The European Commission’s support for the production of this publication does not constitute an endorsement of the contents, which reflect the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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